Privacy policy

Hameedia Stores (Pvt) Ltd

Last Updated: 2026

Hameedia Stores (Pvt) Ltd ("Hameedia", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.hameedia.com or interact with our online services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information.

Personal Information

Information that identifies you directly, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login information (username and password)

Payment Information

Payment details required to process transactions such as:

  • Credit or debit card information
  • Payment confirmation details
  • Transaction history

All payments are processed through secure third-party payment gateways and Hameedia does not store full card details.

Order Information

Information related to purchases such as:

  • Products viewed or purchased
  • Shopping cart details
  • Order history
  • Returns or exchanges

Device & Usage Information

We may automatically collect certain technical data when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Website usage behavior

This information helps us improve our website and services.

2. How We Use Your Information

We use your personal information for the following purposes:

To Process Orders

  • Confirm and process purchases
  • Deliver products
  • Process returns or exchanges
  • Send order updates

To Manage Your Account

  • Create and maintain your account
  • Provide customer support
  • Respond to inquiries

To Improve Our Services

  • Analyze website usage
  • Improve website functionality
  • Personalize your shopping experience

Marketing & Promotions

We may send promotional emails or messages about:

  • New products
  • Special offers
  • Sales and promotions

You may unsubscribe at any time using the unsubscribe link in our communications.

Security & Fraud Prevention

Your information may be used to:

  • Detect suspicious activity
  • Prevent fraud
  • Protect the security of our systems and customers

Legal Compliance

We may use or disclose information if required by law or to comply with legal obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyze website traffic
  • Provide personalized content and advertisements

On your first visit, you will see a cookie banner to accept or reject non-essential cookies. You can change your preferences at any time via our cookie setting tool.

You may also choose to disable cookies through your browser settings, but some website features may not function properly.

4. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

  • Shopify (our eCommerce platform provider)
  • Payment gateway providers
  • Shipping and logistics partners
  • IT service providers and hosting services
  • Marketing and analytics partners

These parties are only permitted to use your information to perform services on our behalf and are required to keep your data secure.

We do not sell or rent your personal information to third parties.

5. International Data Transfers

Because we use international service providers such as Shopify, your personal information may be transferred and stored in countries outside Sri Lanka.

When this occurs, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure

However, no internet transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Comply with legal and regulatory obligations
  • Resolve disputes

8. Your Privacy Rights

  • Depending on your location, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of the data we hold about you
  • Opt out of marketing communications
  • You may exercise these rights by contacting us using the details below.
  • Marketing Opt-Out

If you wish to opt out of marketing communications sent via our CRN including but not limited to, promotional emails, SMS, etc. you may do so by clicking the “Unsubscribe” link in any marketing email.

Please note: Even after opting out of marketing messages, we may still send you transactional or service-related messages (e.g order confirmations, shipping updates) as necessary to fulfil our contract with you. 

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18.If you are under the age of 18, you may only use our website under the supervision of a parents or legal guardian who agrees to the Terms & Conditions and our Privacy Policy.

We do not knowingly collect personal information from anyone under the age of 18. 

If we become aware that such information has been collected, without verifiable parental or guardian’s consent, we will delete it promptly.

10. Third-Party Websites

Our website may contain links to third-party websites.

Use of Third-Party Software

We use a CRN system for automated marketing communications, including emails and/or SMS and/or WhatsApp messages. Our CRN provider is bound by a data processing agreement and may only use your personal information as instructed by us.

We do not control, endorse, or assume any responsibility for the privacy practices, content, security or accuracy of any third-party websites. Your use of third-party websites is at your own risk and

We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Hameedia Stores (Pvt) Ltd
9 Dharmashrama Mawatha
Moratuwa, Rathmalana
Sri Lanka

Email: ecommerce@hameedia.com
Website: www.hameedia.com
Customer Support Phone: +94 77 547 5074