Refund policy
Last Updated: 2026
1. Returns
We offer a 14-day return policy. This means you have 7 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All tags must still be attached
- The item must be returned in its original packaging
- You must provide a receipt or proof of purchase
Items that show signs of wear, washing, alteration, or damage caused by the customer will not be eligible for return.
If you choose to return an item for any reason other than a defect, damage or error, you are responsible for return shipping/delivery fee.
The original delivery fee will not be refunded.
2. How to Request a Return
To start a return, please contact us at:
ecommerce@hameedia.com or via WhatsApp: +94 77 547 5074
Once your return request is approved, we will provide instructions on how and where to send the item.
Items sent back without first requesting a return will not be accepted.
Return Address:
Hameedia Stores (Pvt) Ltd
9 Dharmashrama Mawatha
Rathmalana 10390
Sri Lanka
3. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- a damaged item
- a defective product
- the wrong item
please contact us immediately at ecommerce@hameedia.com so we can review the issue and resolve it as quickly as possible.
4. Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Customized or personalized products
If you are unsure whether your item is eligible for return, please contact our customer support team.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at ecommerce@hameedia.com.
The fastest way to receive a replacement item is to return the original item and place a new order once the return is accepted.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method
- Refunds are typically processed within 10 business days
Please note that banks or payment providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at ecommerce@hameedia.com.
7. International Orders
For international orders, customers may be responsible for return shipping costs and any applicable customs duties.