Terms of service

Last Updated: 22nd April 2026

1. Introduction

Welcome to Hameedia Online. These Terms & Conditions govern your use of the Hameedia website and services. By accessing or using this website, you agree to comply with and be bound by these Terms.

Hameedia Online is operated by Hameedia Stores (Pvt) Ltd, Sri Lanka.

If you do not agree with these Terms, please do not use this website.

2. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website with the supervision of a parent or guardian.
  • All information you provide during account registration or checkout is accurate and complete.
  • You will not misuse the website or attempt to disrupt its functionality.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However:

  • Product colors may vary depending on your device display.
  • Product availability may change without notice.
  • We reserve the right to modify or discontinue products at any time.

4. Orders

When you place an order through our website, you are making an offer to purchase a product.

Hameedia reserves the right to:

  • Accept or reject any order
  • Limit quantities purchased
  • Cancel orders due to errors in pricing or product information

You will receive an order confirmation email once your order has been successfully placed.

5. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

Prices may not include:

  • Shipping charges
  • Taxes or customs duties (for international orders)

Payments must be made using the payment methods available on the website.

6. Shipping and Delivery

Delivery times provided are estimates only and may vary depending on location, courier service, or customs processing.

Hameedia is not responsible for delays caused by:

  • Courier companies
  • Customs clearance
  • Events outside our reasonable control

Once an order is handed over to the courier, the risk of loss transfers to the customer.

7. Returns and Exchanges

Returns and exchanges are subject to the terms outlined in our Returns & Refund Policy available on the website.

Customers must follow the return guidelines provided in that policy.

8. Intellectual Property

All content on this website including:

  • logos
  • images
  • product designs
  • text
  • graphics

are the property of Hameedia Stores (Pvt) Ltd or its licensors.

You may not copy, reproduce, distribute, or use any website content without prior written permission.

9. Third-Party Services

This website is powered by Shopify, which provides the eCommerce platform used to sell our products.

Hameedia is responsible for all sales transactions made through this website.

10. Limitation of Liability

To the maximum extent permitted by law, Hameedia shall not be liable for any indirect, incidental, or consequential damages arising from:

  • the use of this website
  • purchase or use of our products
  • service interruptions or technical issues

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Changes to These Terms

Hameedia reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with the revised effective date.

13. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Sri Lanka.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Hameedia Stores (Pvt) Ltd
9 Dharmashrama Mawatha
Rathmalana 10390
Sri Lanka

Email: ecommerce@hameedia.com or via WhatsApp: +94 77 547 5074